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1. Information We Collect

We collect the following information when you interact with our website, booking system or app:

Personal Information

• Name

• Email address

• Phone number

• Billing details (processed securely by Wix or payment providers)

• Gift card purchaser/recipient details

Booking & Treatment Information

• Treatment type

• Preferred date and time

• Health and wellbeing information you provide (e.g., injuries, allergies, pregnancy status)

• Notes relevant to your treatment

App & Website Usage

Collected automatically by Wix and required by Apple/Google:

• Device type

• IP address

• Browser type

• App interactions

• Cookies and analytics data

Optional Information

• How you heard about us

• Membership preferences

• Marketing preferences

We do not collect or store any sensitive financial information such as full card numbers.

2. How We Use Your Information

We use your information to:

• Process and manage bookings

• Provide treatments safely and appropriately

• Send appointment confirmations and reminders

• Manage memberships and bundles

• Deliver digital gift cards

• Improve our website and app experience

• Comply with legal obligations

• Send optional wellbeing updates or offers (only if you opt‑in)

We never sell your data.

3. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract – to provide the treatment or service you have booked

• Consent – for marketing communications

• Legitimate interest – to improve our services and app experience

• Legal obligation – for accounting or regulatory requirements

4. How Your Data Is Stored

Your data is securely stored within:

• Wix (website, bookings, payments, app)

• Wix Payments / Stripe / PayPal (if used)

• Wix Spaces mobile app

Wix is fully GDPR‑compliant and uses secure, encrypted servers.

We do not store your data outside these platforms.

5. Sharing Your Information

We only share your data with:

• Wix (hosting, bookings, app functionality)

• Payment processors (for secure transactions)

• Legal authorities if required by law

We do not share your data with third‑party marketers.

6. Data Retention

We retain your information only as long as necessary:

• Booking records: up to 6 years (legal requirement)

• Health notes: up to 3 years after your last appointment

• Marketing data: until you unsubscribe

• App usage data: managed by Wix according to their retention policy

7. Your Rights

Under UK GDPR, you have the right to:

• Access your data

• Correct inaccurate data

• Request deletion

• Restrict processing

• Withdraw consent

• Request a copy of your data

To exercise any of these rights, contact:

hello@cotswoldpurewellbeing.co.uk

8. Cookies & Tracking

Our website and app use cookies and analytics tools provided by Wix to:

• Improve performance

• Understand user behaviour

• Ensure secure login and booking functionality

You can manage cookie preferences in your browser or device settings.

9. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect data from children.

10. App Store & Google Play Compliance

When using our mobile app, Wix may collect technical data required by:

• Apple App Store Review Guidelines

• Google Play Developer Policies

This includes device identifiers, crash logs and performance metrics. This data is used only to maintain app functionality and improve user experience.

11. Security

We use industry‑standard security measures through Wix, including:

• SSL encryption

• Secure payment processing

• Encrypted data storage

• Access controls

No method of transmission is 100% secure, but we follow best practices to protect your information.

12. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website and app.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Cotswold Pure Wellbeing Broadway, Cotswolds, UK Email: hello@cotswoldpurewellbeing.co.uk

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